RECEPTIONIST EXCELLENCE (REE1)
Become the number 1 communicator in your office. 
Be the backbone of your company's success.

WHO SHOULD ATTEND?

Receptionist training
  • Receptionists
  • Secretaries
  • Admin staff

The focus of this course is to develop receptionist into high level company representatives. Receptionists are one of the most important individuals in any organisation and ensuring a professional image is crucial. This course teaches receptionists how we communicate, creating a professional service image and also how to handle different types of customers.

Receptionist excellence starts here. Become the professional Receptionist every company deserves.

  • Duration 8:30 - 16:30
  • Receive a Certificate of attendance
  • Training by a dynamic and experienced facilitator
  • Training manual with notepad & pen

DOWNLOAD REGISTRATION FORM HERE

registration_form.pdf
File Size: 119 kb
File Type: pdf
Download File

COURSE OUTLINE

Module 1: Receptionist vision
  • Why are receptionists so important
  • The number 1 communicator
  • Creating first impressions - Image and Grooming

Module 2: How we communicate
  • Communication definition
  • Understanding body language
  • Develop positive body language
  • Using your voice effectively
  • Voice & Tone

Module 3: Customer Excellence
  • A service attitude
  • Internal & External Customer
  • Building trust
  • Exceeding customer expectations

Module 4: Telephone Techniques
  • The ABC of telephone techniques
  • Lending an ear with great listening skills
  • Asking the right questions
  • How to take down messages
  • Call response times
  • Placing a caller on hold and transferring calls
  • Dealing with visitors at the front desk

Module 5: Challenging customers
  • Handling Difficult Customers
  • Swearing & Personal threats
  • Handling Chatty Callers

Module 6: Practical application
  • Practical session & role play
  • Mission statement
1 Day course
R1 750 All inclusive 
(20% Discount: 2+ Delegates)

    Register Here Now

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Biz Training Institute © 2012 Photo used under Creative Commons from mikecogh

Accepted in the ezSearch South African business directory. Accepted in the ezSearch South African business directory.